1. Introduction
This page tells you the terms of use on which you may make use of our website www.AnimalOracle.com (our site), whether as a guest or a registered user. The terms comprise our Website Access Terms and our Privacy Policy (together, the "terms").
Please read the terms carefully before you start to use the site. Please note that the terms contain a disclaimer and limitation of liability. The disclaimer and limitation of liability restrict your ability to make a claim against us. Click here to see it.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
By using www.AnimalOracle.com you agree to be bound by these terms, which shall take effect immediately on your first use of www.AnimalOracle.com. If you do not agree to be bound by all of the following terms please do not access, use and/or contribute to www.AnimalOracle.com.
We may change these terms from time to time and so you should check these terms regularly and take notice of any changes we made. Changes to correct a mistake or manifest error will be immediately binding. Other changes will take effect:
- for any new visitor to the site, immediately upon publication
- for an existing visitor, immediately (in relation to a new query) or after 14 days (in relation to an existing query).
Your continued use of www.AnimalOracle.com will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using this site.
2. Information About Us
This site is operated by Animal Oracle Limited ("We"). We are registered in England and Wales under company number 6900856 and have our registered office at AnimalOracle.com UK Office, Westbury, Victoria Crescent, Queens Park, Chester CH4 7AX. This is also our main trading address.
3. Accessing Our Site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
4. Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
- All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on www.AnimalOracle.com and all content located on the site shall remain vested by Animal Oracle Limited or its licensors.
- You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, harvest, frame, screen scrape, post, broadcast, transmit, make available to the public, or otherwise use any www.AnimalOracle.com content in any way except for your own personal, non-commercial use without obtaining a licence to do so from us or (where applicable) our licensors.
- Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
- The names, images and logos identifying www.AnimalOracle.com or third parties and their products and services are subject to copyright, design rights and trade marks of the www.AnimalOracle.com and/or third parties. Nothing contained in these terms shall be construed as conferring any licence or right to use any trade mark, design right or copyright of the www.AnimalOracle.com or any other third party.
- If you use, print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
5. Reliance On Published Information
Commentary and other materials on our site relating to the condition of your pet are intended as a guide only. It helps you to decide how quickly you should seek veterinary attention for your pet. If you are in any doubt over your pet's condition, telephone your vet for advice. All other materials are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
The information contained on the site relating to the condition of your pet was prepared by a registered veterinary practitioner, licensed to practice in the European Union. If you are outside that area then you should not use this site for advice relating to your pet.
We are not responsible for and will not be liable for the advice given by, or any act or omission of, any vet advertising on this site or to whom you are referred by this site.
6. Links
Our site contains links to other sites and resources provided by third parties and these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. Any transactions with those third parties will be on the terms offered by those third parties.
If you would like to link to the site, please read and comply with the following guidelines and all applicable laws. A site or service that links to AnimalOracle.com:
- may display an AnimalOracle.com logo (and a non-exclusive, non-transferable and revocable license to display the logo is hereby granted);
- may not remove, distort or otherwise alter the size or appearance of the logo;
- may link to the homepage of AnimalOracle.com, and on an ad hoc, non-systematic basis deeplink to other pages of AnimalOracle.com;
- must not in any way imply that AnimalOracle.com is endorsing it or its products or services;
- must not misrepresent its relationship with AnimalOracle.com or present false information about AnimalOracle.com;
- must not be a site or service that infringes any intellectual property or other right of any person or that otherwise does not comply with all relevant laws and regulations;
- must not be a site or service that contains content that could be construed as distasteful or offensive.
We expressly reserve the right to require that any link in breach of these terms and conditions be removed and to take whatever other action We deem appropriate.
If you have any concerns about material which appears on our site, please contact us using the details on the 'Contact Us' page.
7. Contributions to our Site
By sharing any contribution (including any text, photographs, graphics, video or audio) with the us you agree to grant to Animal Oracle Ltd, free of charge, permission to use the material in any way it wants (including modifying and adapting it for operational and editorial reasons) for AnimalOracle.com services in any media worldwide. In certain circumstance we may also share your contribution with trusted third parties
Copyright in your contribution will remain with you and this permission is not exclusive, so you can continue to use the material in any way including allowing others to use it.
In order that We can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any applicable law, that you have the right to give us permission to use it for the purposes specified above, and that you have the consent of anyone who is identifiable in your contribution or the consent of their parent / guardian if they are under 16.
We may show your name with your contribution, unless you request otherwise, but for operational reasons this is not always possible. We may need to contact you for administrative or verification purposes in relation to your contribution, or in relation to particular projects.
If you do not want to grant Animal Oracle Limited the permission set out above on these terms, please do not submit your contribution to us or our site.
8. Disclaimer of Liability - (important this section limits your rights)
The information on AnimalOracle.com has been prepared in good faith. However, as noted in section 5 above, it is intended as a guide only. Accordingly, if you are in any doubt over your pet's condition, telephone your vet for advice.
Further, we are not responsible for and will not be liable for the advice given by, or any act or omission of, any vet advertising on this site or to whom you are referred by this site.
If you use this site you accept the limitations set out above and that the business model of this site would not sustain accepting legal responsibility to you in relation to your animal or liability, or secondary liability, for the advice, acts or omissions of vets referred by this site.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, We hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user themselves or in relation to their pets in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and
- for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
The disclaimer of liability set out above does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation nor any other liability which cannot be excluded or limited under applicable law.
9. Information About You And Your Visits to our site
We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
10. Jurisdiction and Application Law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use are governed by English law.
11. The Supply of Goods or Services
The display of goods on the AnimalOracle.com website amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and
Animal Oracle Ltd unless, and until, an email is sent by Animal Oracle Ltd to you confirming that your order has been accepted and payment has been successfully made. This confirmation e-mail amounts to an acceptance by
Animal Oracle Ltd of your offer to buy goods or services from Animal Oracle Ltd and this acceptance is effective regardless of whether or not you receive the e-mail.
Animal Oracle Ltd is free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself. Price and availability information is subject to change without notice.
12. Credit Card Security
We take security of financial data from our customers extremely seriously, and can assure you of the following: Before you enter your credit card details you will be transferred to our encrypted Secured Socket Layer (SSL) Server. If you look at the address of the payment page you will notice that it begins with https://. This means that it is on a Secure Server and all transactions that take place are encrypted between your browser and the server. Nobody is able to obtain your credit card details nor other information. Of equal importance is the security which surrounds the payment system. By making use of up to date systems we believe that we have the most sophisticated and secure on-line trading system available. It allows us to safely process your credit card payment with the banks, and complete the financial transactions securely behind protected secure firewalls. No personal or financial details are left unencrypted on remote servers, and sensitive details are never sent by email.
13. Guarantee
We believe that it is our level of service that makes the difference. All our products are of the highest professional quality and manufactured for long life. In the unlikely event that you do have any problems with any of our products, you should contact us immediately. If you need to return an item please refer to our Returns Policy.
14. Returns Policy
We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them within 7 days in the original packaging and in an unused condition for a full refund less any postage costs. Under the UK Distance Selling Regulations you have 7 days from receipt of your order to return any goods for a full refund, provided they are returned to us as new. If you have been delivered a faulty or incorrect item you also have the right to return these. Please contact us by email on sales@animaloracle.com so that we can assist with any issues you may have, otherwise return any items with a note detailing your order number and problem to:
Animal Oracle Ltd, Westbury, Victoria Crescent, Queens Park, Chester CH4 7AX.
We recommend that you send items by registered or insured post, as we cannot be held responsible for items lost in transit.